Refund policy

Product Refunds

The Solo Blacksmith will consider refunds, replacement or repair for all product where there is a failure due to poor workmanship. Please note however, due to manufacturing process and the aesthetic, cosmetic imperfections (not limited to dents, scratches, twisting) will not be considered for refund. Furthermore, refund liability does not extended to the degradation of the product through general wear and tear or normal changes of the material property (oxidation: discolouration, rust or patina).  

1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

2. To start a return, you can contact us at sjsmarshall@gmail.com. Please e-mail, with photos of the product and I'll let you know the options for refunding the item. If your return is accepted, I’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. You can always contact us for any return question at info@soloblacksmith.com

4. If you have made your purchase of a Solo Blacksmith item through a stockist, please email the original seller directly for options of refund, repair or replacement. 

Classes Cancellation

Stuff happens. If you have made a booking and something changes, send me an email as soon as you know and we will try to make other arrangements. Ideally, you’ll still want to do your course and we can get you on another one. Sometimes, with all best intentions, you can’t make it to your course at the last minute. I get it, and I don’t want to see you out of pocket. I will always try to fill spaces and act in good faith to provide the possibility of refund or rebooking. If I have run out of other options I may keep booking fees or some of your booking fees to cover the losses from the cancellation.

1. Refunds or booking transfer will be offered for any cancellation up to 7 days prior to the course commencement. Refunds will be equal to the course cost minus online booking and credit card fees.

2. Refunds or rebooking for any cancellation within 7 days of course commencement will be made on a case-by-case basis. The Solo Blacksmith reserves the right to not provide any refund, or charge rebooking fees if a transfer option is offered. Special consideration may be given if the space can be filled by The Solo Blacksmith by way of waiting-lists or late bookings.

3. Booked courses that can no longer be attended by the purchaser can be transferred to any other person provided the attendee meets any course restrictions (i.e. age) and notifies The Solo Blacksmith of the transfer.

4. In the case of courses being cancelled by The Solo Blacksmith due to sickness of the instructor, government restrictions or any other unforeseen event, customers will be provided a full refund or the option to transfer their course to another mutually suitable date.